SERVICE
Interactive, engaging learning experiences designed to inspire action and build real-world skills. Our pre-designed training programs include learning objectives, outcomes, competency-based training and assessments and standardized pre- and post- testing.
Our extensive training catalog is divided into the following categories:
1000 Information Technology & Computer Applications
(MS Office, Quickbooks, Adobe)
2000 Administrative Support & Hospitality
(communication, business writing, proofreading, office management, record management, listening skills and customer/guest service)
3000 Soft Skills & Lifelong Learning
(resume development, interviewing skills, integrity & ethics, personal finance for youth and adults, entrepreneurship, integrating culture in small business)
4000 Personal Interest
(request more information for examples)
5000 Management & Leadership
(creating resilient organizations, managing chaos, performance evaluations, behavior-based interviews, parliamentary procedure, Board of Director training, evaluating programs, self-monitoring, grant writing)
6000 Youth & Education
(professional development for educators, managing chaos, youth personal finance, youth etiquette, youth purpose and motivation, youth boot camps)
7000 Tribal Government & Operations
(competency models for self-sufficiency, tribal cornerstones, community mobilization, cultural competence for procurement, super circular, housing programs that work, tribal water programs and certifications)
8000 Industry Specific
(agribusiness, construction, healthcare and finance)
Most Requested Trainings
It’s Cheaper Than Jail: Dealing with Difficult People
Let’s face it—every workplace has difficult people. Whether it’s the angry resident, the resistant employee, the demanding supervisor, or the coworker who seems determined to make every day harder, how we respond can either escalate or resolve the situation. This engaging and humorous session provides practical communication techniques, emotional intelligence strategies, and conflict de-escalation skills to help participants maintain professionalism while protecting relationships—and their own sanity. Participants will leave with tools they can use immediately in even the most challenging interactions.
Participants will be able to:
- Recognize common behaviors associated with difficult personalities.
- Apply communication techniques that reduce conflict and build trust.
- Demonstrate de-escalation strategies during challenging conversations.
- Develop personal strategies for maintaining professionalism under pressure.
Managing Chaos: For Tribal Professionals
Tribal professionals wear many hats, balance competing priorities, and often respond to changing regulations, community needs, and unexpected crises—all at the same time. This practical workshop provides proven strategies for managing competing demands, improving organization, prioritizing workloads, and leading effectively during uncertainty. Participants will discover techniques that increase productivity while reducing stress and improving decision-making.
Participants will be able to:
- Identify the primary causes of workplace chaos and organizational overload.
- Prioritize responsibilities using practical planning tools.
- Apply decision-making strategies during rapidly changing situations.
- Develop an action plan for improving personal and organizational effectiveness.
Leading Through Change
Every organization experiences change—but successful organizations know how to lead people through it. Whether implementing new regulations, adopting technology, restructuring departments, or responding to community needs, effective leaders create clarity, build trust, and reduce resistance. This interactive workshop explores practical change leadership strategies that help Tribal organizations navigate uncertainty while maintaining employee engagement and organizational momentum.
Participants will be able to:
- Explain the stages of organizational change and employee reactions.
- Apply leadership strategies that increase employee engagement during transitions.
- Develop communication plans that reduce resistance to change.
- Create practical action steps for implementing organizational change successfully.
Solution Safari: Best Practices in Organizational Innovation
Innovation doesn’t always require a large budget—it often starts with a better idea. In this highly interactive session, participants will explore innovative practices being used by organizations across Indian Country and beyond. Through collaborative discussions and peer-to-peer learning, attendees will discover creative solutions to common operational challenges and identify ideas they can adapt within their own organizations.
Participants will be able to:
- Identify innovative practices that improve organizational performance.
- Evaluate successful solutions from other organizations.
- Adapt best practices to fit their local needs and resources.
- Develop an innovation action plan for continuous improvement.
Conflict Management: Turning Difficult Conversations into Productive Outcomes
Conflict is unavoidable, but unresolved conflict can damage morale, productivity, and relationships. This workshop equips participants with practical tools for addressing disagreements professionally, resolving workplace tensions, and fostering healthier communication. Participants will learn how to approach conflict with confidence while strengthening collaboration and trust across teams.
Participants will be able to:
- Identify common causes of workplace conflict.
- Demonstrate effective communication techniques during difficult conversations.
- Apply structured conflict-resolution strategies to workplace situations.
- Develop approaches that encourage collaboration and long-term relationship building.
Frontline CSR Training: Elevating the Customer Experience
Frontline customer service representatives are often the first—and most memorable—point of contact for community members. Every interaction has the opportunity to build confidence, strengthen trust, and reinforce the organization’s commitment to service. This workshop focuses on communication, professionalism, empathy, active listening, and problem-solving techniques that help participants deliver exceptional customer experiences while maintaining policy compliance and organizational standards.
Participants will be able to:
- Demonstrate professional customer service techniques in a variety of situations.
- Apply active listening and empathy to improve customer interactions.
- Resolve customer concerns while maintaining organizational policies.
- Enhance customer satisfaction through effective communication and problem-solving.